Thy International — last updated 12 November 2026
These terms apply to all orders placed with Thy International through this website, by email or by message.
Every item is handcrafted, so small variations in grain, weave, stitching and colour are normal and are not defects. Photographs are representative; where a material is unavailable we will tell you before starting and offer the closest equivalent.
An order is accepted when we confirm it by email. Orders placed through this website are recorded immediately, and confirmation follows during business hours. Where a price or description is obviously wrong we may cancel and refund in full.
Custom and private-label work begins only after a written specification and, where quoted, a deposit. Once production has started, changes to shape, material or quantity may add cost or time. Artwork and logos supplied by you remain yours; we may photograph finished custom work for our portfolio unless you ask us not to.
Prices are quoted in US dollars. Shipping, duties and taxes are shown separately where applicable. Deposits are non-refundable once materials are cut.
Lead times are given in good faith. Risk passes on delivery to the carrier. Report damage or shortages within 7 days of receipt, with photographs.
Ready-made items may be returned unused, in original packaging, within 14 days of receipt for a refund less shipping. Custom and personalised items are returnable only for a fault in workmanship.
We stand behind our work. A genuine manufacturing fault reported within 90 days is repaired or replaced free of charge. Wear, accidental damage and misuse are excluded.
Our liability for any order is limited to the value of that order.
Thy International — comercial@vidriosviconart.com — +1 615-318-9706